Q. I need my Multi-Factor Authentication reset, I have a new phone or new phone number

You can use text messages, a voice call, or the OKTA verify app for multifactor authentication. We recommend setting up multiple authentication factors so that you do not lose access to your account.

If you need your multifactor authentication options reset because your phone number has changed or you have a new device please contact the Student IT Help Desk at 678-226-6407 or StuHelpDesk@GwinnettTech.edu, let us know you need your Multi-Factor Authentication reset, and be sure to provide the details below so we may verify your ID.

• Full Name 

• Student ID 

• Date of birth 

If you do not know your student ID number, then we will also need: 

• Last 4 Digits of Social Security Number 

You can send us an email Stuhelpdesk@gwinnetttech.edu , call 678-226-6407, or come see us in person in the lobby of building 100 on the Lawrenceville campus.

Thank you

Student IT Help Desk

Stuhelpdesk@gwinnetttech.edu | 678-226-6407

Answers to frequently asked questions can also be found on our webpage.

https://gwinnetttech.edu/helpdesk