The Answer
Last Updated: May 14, 2021     Views: 1722

This can often happen if you have more than one Microsoft login such as another school or work email, Outlook, Hotmail, or even X-box live. You will need to log out of this other account before you can log in to your Gwinnett Tech student email account.

You may also want to clear your browsing data and close all browser windows. 

If you are using the Google Chrome browser these are the instructions for clearing your browsing data: 

From the “Menu” button in the upper-right corner of the Chrome window (it looks like three small dots), choose “More Tools” then choose “Clear browsing data… “. Make sure you choose “All time” from the “time range” drop down menu. Also make sure the “cookies and other data” box is checked, then click the “clear data” button. 

If that does not work, try using an incognito window. 

From the “Menu” button in the upper-right corner of the Chrome window (it looks like three small dots), choose “new incognito window”  

For best results, we recommend using the Google Chrome browser. Instructions for clearing your browsing data in other browsers can be found here https://clear-my-cache.com/

Accessibility

Gwinnett Tech is committed to meeting the Information and Communication Technology (ICT) Standards and Guidelines stated in Section 508 and the technical standards.  Please report any accessibility issues to your instructor or contact Lisa Richardson at 678-226-6691 or email her at lrichardson@gwinnetttech.edu.