Q. OKTA log in error - "To continue using the dashboard, please make sure your system date and time are set correctly"

The time and date login error message is related to a recent software update from OKTA.

"The OKTA End-User Dashboard has encountered an error. To continue using the dashboard, please make sure your system date and time are set correctly"

After this update you will be unable to sign in unless the date and time on your computer is correct and set to the correct time zone.

Here is how to make those changes:

Left click on the clock in the lower right hand corner of your screen.

Click on "adjust date and time"

Make sure the time Zone is set to "Eastern Standard Time" or the time zone you are currently in.

You may need turn off "set time zone automatically" so you can make this adjustment.

Once the time zone is set correctly, turn "set time zone automatically" back on.

Once you adjust the time zone, also click "Set time automatically" and it should adjust the time to be correct automatically.

Make sure "set time zone automatically" and "Set time automatically" are on once everything is correct.

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After making these changes you should now be able to log in.

If you need Tech support help please let us know

You can use the email and phone number below, or come see us in person in room 723 in building 100 on the Lawrenceville campus.

Thank you

Student IT Help Desk

Stuhelpdesk@gwinnetttech.edu | 678-226-6407

https://gwinnetttech.edu/helpdesk

Frequently asked questions can also be found on our webpage.