Blackboard and Distance Education Support

Please provide details about the following when texting us:

1. Your Student ID
2. Course Name
3. Assignment / item name
4. Assignment / item location (Lesson folder?)
5. Is this a publisher platform? (Pearson, UCertify, McGraw Hill, MacMillan, TestOut, etc.)
6. Screenshots or pictures
7. Any other information that may assist in troubleshooting the issue.

Text (SMS): 678-552-4659

Please have the following ready when calling us

1. Your Student ID
2. Course Name
3. Assignment / item name
4. Assignment / item location (Lesson folder?)
5. Is this a publisher platform? (Pearson, UCertify, McGraw Hill, MacMillan, TestOut, etc.)
6. Computer to troubleshoot
7. Any other information that may assist in troubleshooting the issue.

We may request a virtual meeting to view your screen, troubleshoot issues, or guide you through the steps.

Telephone: 678-226-6682

Please email BlackboardSupport@GwinnettTech.edu to set up an in-person visit or virtual assistance. 

Please provide details about the following when emailing us:

1. Your Student ID
2. Course Name
3. Assignment / item name
4. Assignment / item location (Lesson folder?)
5. Is this a publisher platform? (Pearson, UCertify, McGraw Hill, MacMillan, TestOut, etc.)
6. Screenshots or pictures
7. Times and days you are available
8. If you prefer virtual assistance or an in-person meeting
9. Lawrenceville Campus or Alpharetta-North Fulton Campus
10. Any other information that may assist in troubleshooting the issue.

When Chat is offline, please fill out the Help Desk Request Form below to contact Blackboard Support.